QuickBooks provides a very convenient array of tools for all your accounting processes and much more. However, sometimes, you might come across some errors. One such error is the QuickBooks Error PS038. You might see it when you are trying to download the PayRoll updates or when your paycheck gets stuck when you try to send it. The payroll cannot be processed if the paychecks are stuck in the system and therefore, it becomes more important to fix this issue.

 

Here are some important steps to take before we start troubleshooting the problem:

  1. The most basic thing to make sure of is that your QuickBooks is updated to its latest version. If, in case you are using an older QuickBooks version, make sure to update it to the most latest version.
  2. If not already done priorly, create a backup for your company file and payroll data.
  3. Make sure that not only is your QuickBooks application updated to its latest version, but also has the latest updates of the payroll tax tables installed in it.

Let’s now look at some methods that can be followed in order to tackle this error:

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Method 1

After making sure that your QuickBooks application is updated to the latest version, try sending the payroll again. Here are the steps to follow to achieve the same:

Step 1: Got to ‘PayRoll services’ under the ‘Employee’ tab and then go ahead and click ‘Send Usage Data’ 

Step 2: If you are able to send the data successfully without any error popping up, your problem has been dealt with.

Step 3: If you still continue to see the Quickbooks Payroll Error PS038,, follow the methods ahead or simply call us and we’ll be happy to help you out!

 

Method 2

 

 This method is fairly simple. All you have to do is to check and find a paycheck that is stuck as ‘Online to Send’. Follow these steps to get that to work:

Step1: Go to the ‘Edit’ tab and click on ‘Find’ and then further proceed to click on ‘Advanced’.

Step 2: Now, go over and click on the ‘Choose Filter’ tab, here, look for the ‘FIlter List’ and select ‘Detail Level’.

Step 3: Click on the option that says ‘Summary Only’.

Step 4: Now, once again, go under the ‘Choose Filter’ tab, look for the ‘Filter List’, and select ‘Online Status’

Step 5: Open the drop-down list on the right-hand side and select the option that says ‘Online to Send’

Step 6: Finally, click on the ‘Find’ button to check all the unsent paychecks.

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Method 3

This method includes using the ‘Verify and Rebuild Data Tool’. Let’s see how to do that in a few simple steps:

Step 1: Even though we have mentioned it time and again, we’ll still mention it, just to be safe. Make sure that you have a backup of your files before running this tool or using any troubleshooting method in general.

Step 2: Make sure your QuickBooks is updated for this one!

Step 3: Laun the QuickBooks application and go under the ‘File’ menu to select ‘Utilities’ and then proceed to click ‘Verify data’.

Step 4: If no error is displayed after verifying the data, there’s no need to run the ‘Rebuild’ tool as your company file is already free of errors. Not sure what’s wrong then? Give us a call!.

Step 5: If you see a pop-up saying ‘Your data has lost integrity’ then that means that your file is damaged and needs to be fixed.

Step 6: Now, go to ‘File’ again, select ‘Utilities’ and proceed to click ‘Rebuild Data’.

Step 7: Click ok on the backup company file pop-up window.

Step 8: Select a location on your desktop to save your backup file and click ‘ok’.

Step 9: Once the backup file is saved, the rebuild will start automatically. Let the rebuild finish through. Once done, click ‘ok’

Step 10: Now, Verify the file once again to make sure no errors are popping up. You can now proceed to backup your file by selecting the ‘Backup’ option from the ‘File’ menu.

 

If the error still persists understand that:

These methods might not work for some as there are a lot of ways to solve a given problem. However, for solving the QuickBooks Error PS038, you may require some professional help which you can get simply by contacting us! We would be happy to assist you if in case these methods did not work for you.