“User Query: I need to submit emails for an investigation and for that, I am trying to export my mailboxes using eDiscovery. But it’s really frustrating as the eDiscovery Export tool is not responding and freezes at the last minute. So, I am in search of the best possible solution as I have so many mailboxes to export. Any suggestion would be appreciated. Thanks.

eDiscovery or Electronic discovery is the process where you can identify and deliver electronically stored information. Further, it can be used as evidence in legal cases.

Also, you can search mailboxes in the eDiscovery search, and then export the same to your local system. 

However, many Office 365 users are having a hard time dealing with so many issues in the eDiscovery Export tool.

Let’s have a brief discussion regarding the same.

Must Read: How to Move Office 365 Mailbox to Another User Account

What are The Common Errors Faced by Users While using the eDiscovery Export Tool?

Sometimes users get an error saying ‘can not download the application. The application is missing the required files. Try contacting the application vendor for more help.’ Well, it can happen, if you are using Internet Explorer 9.0 or an earlier version.

Plus, when users try to extract data from Office 365 mailboxes on the local system, many times they get error messages. Such as, ‘Office 365 eDiscovery Tool not working’ or ‘Office 365 eDiscovery search failed’.

So, what could be the root cause(s) for the eDiscovery export tool not responding?

Circumstances that Cause eDiscovery Export Tool to Stop Responding and How to Fix it?

There are various reasons that can cease the eDiscovery export tool from responding.

Cause-1: If you are not using the latest version of Windows.

Fix:  Use Windows 10 or later version Operating System.

Cause-2: You are using Internet Explorer 9.0 or later and do not have the appropriate .NET version.

Fix: Install the Microsoft .NET  Framework 4.5 or later version.

Cause-3: Did not set up Local intranet zone settings correctly.

Fix: Make sure to add ‘https://*.outlook.com’ to the Local intranet zone in Internet Explorer. If it is not added then do the same by following the below steps.

Open Internet Explorer >> Tool >> Internet Option >> Security >> Local Intranet >> Site >> Advanced >> add ‘https://*.outlook.com’ >> Close

Cause-4: You might be using a non-Microsoft(third-party) browser.

Fix: If using browsers like Google Chrome or Mozilla Firefox, install the ‘ClickOnce’ extension on the add-on web page.

Cause-5: Connections time out when using a proxy server

Fix: Try using the ‘netshcommand-line tool open port 8080 on the proxy server.

Now, you have the fixes to deal with the issues. However, don’t you think some of these are quite exhausting and very complex to attain?

So, let’s have a look at the below question. You too must be wondering the same question.

Is There Any Flexible Solution Available to Handle the eDiscovery Export Tool Error?

Thankfully, yes! There is a quick solution to deal with issues while exporting files in pst format. Most importantly, it is recommended by many experienced IT experts.

And, that is to use the tried and tested software SysTools Office 365 Export tool.

Let’s first understand the working of the tool. Then we’ll discuss why you should choose the tool over eDiscovery.

Refer to the below procedure to carry out the process of exporting Office 365 pst files to the local system.

Step-1: Download the tool and launch it on your system.

Step-2: Click on the ‘Login’ button.

Step-3: Provide the login credentials. And mark the checkbox corresponding to ‘IsAdmin’. And click ‘Sign In’.

Step-4: Select the necessary user IDs to be exported and click on the ‘Next’ button.

Step-5: Next, select the radio button against ‘Microsoft Outlook(pst) to choose the

email format as PST

[Note: Tick the check box ‘Split Outlook Data Filter’ and enter the file size to be split]

Step-6: Then, select the categories such as emails, contacts, calendars

[Note: Apply the ‘Date Filter’ by clicking on the checkbox against it. And then click on the ‘Set’]

Step-7: After that, click on the ‘Browse’ button to select the destination folder path.

Step-8: Finally, click on the ‘Start’ button.

Step-9: The export process will then start.

Step-10: Finally click on the ‘Save Report’.

Extra Benefits You Can Get by Using the Software for Exporting PST Files

It is proven that whenever technology interferes with any complex IT needs, the result is always remarkable.

So, when it comes to exporting Office 365 files, this software also makes its mark every time. Let’s have a look at the additional advantages.

  • Not just one, you can export multiple mailboxes at once.
  • It preserves all the mail attachments and attributes in their original state.
  • You can pause and resume the process at any point in time.
  • After validating the Office 365 account, it can automatically fetch all the existing mailboxes.

And, many more!

Also Read: How to Upload PST to Office 365? Step By Step Guide

To Conclude

Now that you are aware of the perfect solution for exporting Office 365 pst files, whether the eDiscovery export tool responds or not, it won’t bother you anymore. And you can easily export and submit the necessary emails anytime they want them to be submitted.