QuickBooks Payroll Not Working

Reasons for QuickBooks Payroll Not Working and fixes

QuickBooks is a bookkeeping software that handles accounting for businesses digitally. The users are eligible to use QuickBooks on their computer, phone or tablet. It gives them the accessibility to their business data all around the world. QuickBooks also provides a subscription-based service known as payroll, which assists the users in handling employee wage distribution. The records are also well maintained and stored, which can be later used while filing Taxes at the end of the financial year. But users have experienced QuickBooks payroll not working on their computer. We decided to create a blog to help them in this situation. If you came across this issue while using payroll in the software, this blog is of your concern; keep reading to know more.

You can always consult a QB expert by calling 1-855-948-3646.

About this error

QuickBooks can be used to release the employee wages and maintain the records through the payroll service. Sometimes this service can get affected, which leads to its failure. This issue will restrict you from accessing your payroll, and it is possible that the options or links in the payroll don’t work. The software will show abnormal behaviour and might crash after excessive attempts to use the payroll.

You may read also : QuickBooks Update Error 15106


The most certain reasons that can cause the development of this error in QuickBooks are mentioned below-

  1. The subscription to payroll service has ended in QuickBooks and is not renewed.
  2. Other programs running on your computer consume the resources needed by QuickBooks.
  3. An incompatible browser or incorrect browser settings can also block QuickBooks from accessing the internet.


The methods which can be used to rectify this error from your QuickBooks are mentioned below-

Solution 1- Configure the TLS settings

  1. Open the Run window by pressing Windows + R altogether on the keyboard.
  2. Type “inetcpl.cpl” to as a command in the Run window to open the Internet Properties window.
  3. Navigate to the Advanced tab and scroll down to find the TLS settings.
  4. Ensure the checkbox for TLS 1.0 is checked.
  5. Click on Apply and then select Ok.
  6. Reopen QuickBooks and try to access your payroll.

If you are still unable to payroll in the software, move to the next solution.

Solution 2- Run your QuickBooks in Administrator mode to grant special permissions

Reboot your computer to stop all the other applications that might be consuming the required bandwidth for QuickBooks. Use the software in Administrator mode to grant it special permissions to prioritise QuickBooks over any other application. Follow the steps below to turn on Administrator mode for your QuickBooks-

  1. Open the search panel from your Taskbar or through the Windows Start button.
  2. Type ‘QuickBooks” and wait till the icon appears in the search results.
  3. Right-click on the QB icon and select Run as Administrator from the options.
  4. Open your QuickBooks and try to use payroll.

These methods will help you to fix the error from your QuickBooks.


We have reached the end of this blog; we tried to break down the issue of QuickBooks Payroll Not working. You now know the causes for this issue and the possible methods you can use to remove it from your QuickBooks.

For any more queries, you can call 1-855-948-3646to reach our QB support team.